1. Introduction
VloraCar ("we," "our," or "us") operates the website vloracar.com and provides car rental aggregation services in Vlora, Albania. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services to book a rental car.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
2.1 Personal Data
When you make a car rental booking through our website, we may collect the following personal information:
- Full name (as it appears on your driving license)
- Email address
- Phone number
- Driving license details
- Pickup and return location preferences
- Payment information (processed securely through our payment partners)
2.2 Automatically Collected Data
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Device type (desktop, mobile, tablet)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and managing your car rental bookings
- Communicating with you about your reservation (confirmation emails, vouchers, reminders)
- Providing customer support and responding to inquiries
- Improving our website, services, and user experience
- Analyzing website traffic and usage patterns
- Preventing fraud and ensuring the security of our platform
- Complying with legal obligations
4. Sharing Your Information
We may share your personal information with the following third parties:
- Car Rental Companies: When you make a booking, your driver details and contact information are shared with the selected rental company to fulfill your reservation.
- Payment Processors: Your payment data is securely transmitted to our payment processing partners to complete transactions.
- Analytics Providers: We use analytics tools (such as Yandex Metrica) to understand how visitors interact with our website. These services may collect anonymized usage data.
- Legal Authorities: We may disclose your information if required to do so by law or in response to valid legal requests.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly (e.g., session cookies).
- Analytics Cookies: Help us understand user behavior and improve our website (e.g., Yandex Metrica).
- Functional Cookies: Remember your preferences such as language and location settings.
You can control cookie settings through your browser. Note that disabling certain cookies may affect your experience on our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmissions
- Secure storage of personal data with access controls
- Regular review and update of our security practices
- Working only with trusted partners who maintain high security standards
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking-related data is typically retained for up to 3 years after the rental period ends, unless a longer retention period is required by law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Objection: Object to the processing of your data for certain purposes.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at book@vloracar.com.
9. Third-Party Links
Our website may contain links to third-party websites, including car rental company websites and payment portals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to remove such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: VloraCar
- Email: book@vloracar.com
- Website: vloracar.com